Frequently Asked Questions

We are always open to answering any questions that you might have. We have taken the liberty to set out responses for some of the most common questions that we are asked. In case you can’t find your question here, feel free to talk to our Student Success Executives on Live Chat.


  • How does the work?

    Ordering a paper with is an easy way to academic success. All you need to do is to fill in the order form, proceed with the payment and wait for your assignment to be completed within the deadline you choose.

    If you are sure you can provide specific paper instructions or upload any of the required materials, you can start our ordering process by filling in the order form. Let us take a closer look at how our service works:

    You fill in the order form and proceed with the payment
    In case you have any questions while submitting your paper information into the order form just talk to our Live Chat team. The Live Chat option is available on every page of the website. After you are through with the order form you will be automatically provided with your Order page where you will be able to track the progress of your order, upload any of the required materials and send messages both to the writer and to administrator.

    Personal expert is assigned to your order.
    Our qualified staff will choose the most appropriate expert who corresponds to your field of studies and order instructions. In case the writer must have any particular software or literature in order to get the assignment done, please do not forget to mention this in your initial instructions.

    Your paper is completed and delivered to your Order page.

    When the writer finishes your paper it is delivered to your Order page. If any changes are to be applied to the paper, you are always welcome to request a free revision with the new revision deadline for the writer (read more about our revision policy here).

  • Is your service confidential?

    While placing an order with our company you will be asked to provide such personal information as your name, phone number and email address. Nevertheless, please note that using Assignment Help Solutions is totally confidential and we do not distribute your personal information to the third parties. In order to secure our mutual co-operation, please do not communicate with those who introduce themselves as Assignment Help Solutions support staff and reach you from other phone numbers! Moreover, please be aware that our representative will never ask you to provide your credit card information via phone conversation, as it should be entered strictly during the online payment process while filling out PayPal billing form.  Assignment Help Solutions support administrator will send a confirmation letter to your registered email-id whenever your payment is received.

  • Where are you located?

    Assignment Help Solutions is a based out of London, UK. However, we have branch offices in New York, USA and Sydney, Australia as well, to serve students across the world.

  • How can I pay for the custom written paper? Is it safe to submit payments through your site?

    Assignment Help Solutions collaborates with Pay Pal to ensure safety and speed of your money transfer as those companies are world known for the quality of their service. Both of the online paying methods are legally registered and have completed thousands of money transfer operations for people and companies in throughout the years. After you fill out the order form you will be offered to use Pay Pal or pay via Debit or Credit Card. On whichever you click it will take you to the company’s web page where hints and tips will guide you through an easy process of completing the payment for our service. In only a couple of minutes we receive the funds and start working on your order to give you a high quality academic assistance. To learn more you can visit Pay Pal web pages.

  • How do you price your rates?

    Our service fees are competitively placed so as to be affordable to our customers as well as ensure standard compensation to our experts, commensurate to their level of expertise and service. Our service fees also take into consideration the high amount of mentoring and guidance imparted to students for every order to ensure holistic development.

  • Is there a money back guarantee?

    Yes, we do provide a money-back guarantee on every order. For more information, visit our guarantees page or talk to our Student Success Executive.

  • Is there a possibility of plagiarism in completed order?

    All of our papers are original. We have our own plagiarism detection system that easily detects any kind of Internet plagiarism. Unlike popular plagiarism detection systems, which are used by Universities, we do not report to any public databases, therefore such checking is safe. Our company provides a ‘plagiarism-free’ guarantee that ensures your paper to be checked for its uniqueness. Please note that it is possible for a writing company to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for itself) that could guarantee no plagiarism against all sources that are indexed by turnitin. Unfortunately, we cannot guarantee that there is no paraphrased text in the document you receive. In order to be on the safe side, we suggest that you check the paper using PlagScan/Turnitin and send us the report.

  • What is the format of your custom papers?

    All our academic papers come in accepted academic format: 1-inch margins on all sides, 250 words per page, formatted with 12 point Times New Roman/Arial font, double-spaced. If you need special formatting for your paper, please include these requirements in the “Paper instructions” box on the order page.

  • When will my custom paper be done?

    When you place an order with Assignment Help Solutions, you can choose from a great variety of delivery options and in this way determine your deadline for the paper to be completed. The time is calculated automatically from the moment we receive the payment in our system. For example, if you pay for an order at 6 P.M. on Monday and choose a 3 days delivery option, you will receive your custom paper by 6 P.M. on Thursday.

    To ensure the quality of your paper and conduct the in-depth research, the writer requires sufficient amount of time. Therefore, please choose the most suitable deadline when you place an order.

    Make sure that you upload all the additional materials at the beginning. If you fail to do that, the deadline for your order will be postponed as well. If you choose our Pay-As-You-Get service, you will receive an individual delivery schedule that will be followed up by the writer assigned to your project.

    The Final Submission deadline is the exact date when you have to submit your assignment. Please make sure that your Final Submission Deadline exceeds your First Draft Deadline by at least 30%, so that there is enough time for any possible revisions of your order.

  • What is Pay-As-You-Get service and how does it work?

    Pay-As-You-Get Delivery service is a unique and reliable feature, designed specifically for aiding extended orders. Such academic works as Theses, Dissertations, Capstone Projects, etc., can be delivered to you in parts, as the writer progresses. This feature does not cost you extra other than your order price. So, if you want to pay for your order in parts, you can easily make use of Pay-As-You-Get feature by contacting our operators, just before completing the order form, to arrange a payment plan for you.

    Pay for your order in segments;

    Maintain closer communication with your writer (should you so desire);

    Receive the Thesis/Dissertation part by part or even Chapter by Chapter;

    Plan and schedule your academic work in advance.

    Pay-As-You-Get works according to this general outline:

    You place an order and we set up a Pay-As-You-Get and payment plan for you.

    We assign the most qualified writer to start working on your order.

    The writer delivers each part of the order according to the schedule.

    You review and comment on each part after it is completed by the writer.

    Each part can be revised according to your comments while the writer continues working on the next part of your order.

    You receive a fully completed paper that requires minimal or no revisions.

  • Why do I have to pay additional charges?

    Any kind of research paper requires time and effort investment to prepare, categorise and organise information. This requires dedicated time investment on behalf of our experts. In case, a student provides information or documents after an order has already been placed, which do not match with the previously provided information, the work product prepared by our experts remain no longer valid. In such case, the expert will be required to search for information and prepare the work product from scratch. In order to protect the quality of an order as well as the effort put in by an expert, student is required to pay for the amount of work that has already been done, but would not be used.

  • What is My Order page? How does it work?

    ‘Order page’ is your customer’s page where you can track the progress of your order, upload any of the required materials and communicate both with the writer and administrator. For your convenience, each Order page contains:

    ‘Your Orders’ tab which helps you track your orders history with Assignment Help Solutions and displays the list of all your current and completed projects;

    ‘New Order’ tab where you can submit your new paper request;

    ‘Profile’ section which contains your personal information and gives an option to change your password.

    Inside each of your orders placed with Assignment Help Solutions you will also be able to check your ‘Order Info’ and use ‘Messages’ tab to communicate with your writer and administrator.

  • What if I forgot my password?

    When placing your first order with Assignment Help Solutions, you will be asked to create your individual password. If you have forgotten your personal password while submitting a new order form, please click on the ‘Forgot Password’ link on the login page and follow the link and it redirect you to the page with guidelines for further actions.

  • How will I receive my paper?

    As of now, you would be receiving your order in your designated email id. In the coming future, as soon as the writer completes your paper, you should receive a notification email with the link to your Order page. However, when the deadline approaches you should also check your Order page directly in order to avoid any kind of misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom paper is by following the link to your Order page or clicking on ‘MyAccount’ from our web site.

  • I haven’t received my custom paper by the deadline. What should I do?

    Contact us immediately. You can either write a message on your order page, or enter live-chat, or call us.  Our operator will carefully examine your order and will assist you with it right away. The reasons may vary from time to time.  It can happen that you have entered a wrong email address or your SPAM filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and cannot continue working without your assistance, or our internal quality review team is reviewing the solution. Contact us in the first place if you have any problem with getting the order on time.

  • What if I do not like my custom paper?

    In case your assignment requires some changes, you are welcome to request a revision from your Order page by sending your comments to the writer and stating the exact number of hours they can use to complete it. If you require significant alterations to the original order, we will charge a re-writing fee that is calculated depending on the complexity of the task. Please check our policy for more information.

  • Do your writers complete online assignments and multiple choice (check boxes, T/F, etc.) tests?

    We do not complete multiple choice tests and\or any other kind of online tests, as we believe it is as much the student’s direct responsibility to pass tests (whether they are online or not), as it is to take exams. In addition to that, it is hard to evaluate the true quantity of work done by the writer while performing a multiple choice test.

  • I have been asked to share personal information by one of the experts. What should I do?

    Kindly do not share any kind of personal information directly with any representatives, as that hampers our ability to guard your privacy and violates our confidentiality clause. You shall only be asked for personal information on automated forms, for e.g., chat forms, payment page, My Profile section. If any of our representative has contacted you to communicate such information directly to them, please report such incident directly to our support via chat to raise a ticket.


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